Help

If you cannot find the information you require on this page, please contact us »

We endeavour to make this site accessible to as many people as possible. However, due to recent guideline on usability, we have had to follow new coding practices that older browsers may not be able to cope with. For this reason, we recommend you ensure you use the latest version of your browser.

For those unable to browse our site, and do not wish (or are unable) to perform the recommended updates, please note that a simplified text only version will be available, soon after the completion of this site. In the meantime, please do not hesitate to contact us by phone or by email.

Below, you will find our recommended free software to view our site and an increasing number of new sophisticated sites all over the web.

Mac users:
You will probably be using a version of Safari or Firefox and you shouldn't experience any difficulty with the site (but if you do, please let us know).

Browsers

Recommended browsers for Windows users
Internet Explorer Firefox (recommended) Opera (a bit more experimental, but still a good sofware from Sweden)
     

Internet Explorer »
The latest version of the standard browser from Microsoft. The safe choice.

Firefox »
A fast, free, open-source browser from the Mozilla foundation. It is also the most web compliant browser around.
For those who want a great browser and have something against Bill Gate...

Opera »
A fast browser from Sweden.

To try.

Admin Tool Users

Admin Tool tutorials (you must log in) You must be logged in to view the videos.

Bookmarking the 'View our classes' page

Firefox users, please note: If you bookmarked the 'View our classes' page and the bookmark opens in the sidebar and not in the main window, do the following:
Go to Bookmarks > Manage Bookmarks... select the bookmark you have just created and choose Properties (blue icon at the top of window); in the Properties box, deselect the checkbox entitled: Load this bookmarks in the sidebar. You are done!

Opera users unfortunately are not so lucky... We would recommend you use a more friendly browser such as Firefox (or if you want Bill to make more money still, Internet Explorer).

The 'Bookmark this page' link, Help notice (and Help link) are only visible if you haven't yet bookmarked the page. You can currently bookmark one local centre only.

You can however edit your bookmarks and create new ones manually. For instance, if you have already bookmarked Weybridge and would like to bookmark Newcastle as well, you would go to your 'Manage Bookmarks...' (Firefox), or 'Organise Favorites...' (IE) and simply create a new bookmark with the following URL http://www.tumbletots.com/Newcastle/

Plug-ins & cookies required

We use Macromedia Flash animations all over the site which require the Flash plug-in (version 6 or higher). You probably have it already installed on your Mac or PC, or you may have already been redirected to the Adobe/Macromedia website. If not, and you notice that some animations are not showing or are not as responsive as they should be, please download the latest Flash plug-in here »

Cookies must be enabled to book a class, use the forms and for other functionalities across the site. If the site is not functioning, please ensure that you have enabled cookies in your browser's preferences or options.

Downloading new browsers or plug-ins is FREE, FAST and EASY.

We sometimes make Acrobat PDF documents available for viewing and download. You may need to install a recent Acrobat PDF plug-in in order to view/print them. The Acrobat plug-in can be downloaded here »

Screen resolution and colours settings

These explanations are for people using Windows XP, but other systems will work in a similar fashion. In doubt, select your desktop and press the F1 key to open the help wizard.

Whilst this site is perfectly viewable at a screen resolution of 800x600, it has been optimised for the higher resolution of 1024x768. You shouldn't have to scroll horizontally. If you do not know how to check/change your screen resolution settings, just follow these simple guidelines (PC Windows XP shown here):

Opening the Display Properties dialogue box

it is most likely called display and is under the control panel button which appears when you click on the start button at the bottom left hand corner of your screen.

Control panel - changing display resolution and colours settings

Colo(u)r quality

This pull down box will contain the current colour options available. It will depend on your grahics card and monitor, for best results select the highest option available (16 bit is acceptable but 24 bit or 32 bit is better).

Screen resolution

To change your resolution simply slide the bar along to the resolution of your choice and then click the Apply button.

After clicking Apply your screen will resize to the new resolution and you will be presented with a confirm dialogue box, if you are happy with the way your screen looks then simply click Yes, if you would like to try a different resolution click No.

Type smoothing

Some of you may have noticed that the type on screen is slightly jagged (See the picture below).

On the left side, the type is smooth, on the right side, it is jagged.

The instruction below applies to PC running Windows XP (although the procedure may be similar with other Microsoft Operating Systems).

Depending on your screen, you may prefer turning strong type smoothing on, or leave it on the standard setting. Here is how to proceed if you would like to test another type smoothing setting: Open the Display control panel as explained earlier. Click on the Appearance tab, click on Effects, ensure the 'Use the following method to smooth edges...' check box is checked. Select 'Clear Type' or 'Standard' depending on what is already selected, close both boxes and see if you like it. You may want to look at some web pages to give yourself an idea.

If you don't like the new setting, repeat the operation and revert to what it was before (probably 'Standard'). You can then curse me for making you waste your time :-)


Font smooting control panel

When you have finished simply close the Display properties box.